The other thing is Dell will not provide any support outside of the warranty period since remember the system is over 2 years old. You are correct that it could be a nVidia driver issue as well as they also had updates but my nVidia graphics appears to never be used as it seems like everything it using the Intel.
I will give the clean install method a try the next time the system actually has the issue which can be a few days or weeks because remember it happens randomly. Maybe the problem is caused by v30.0.100.9922 since I ran the installer for v30.0.100.9894 when v30.0.100.9922 caused problems and basically the installer for v30.0.100.9955 and now v30.0.100.9976 after that as I thought when the installer is ran, it always uninstalled the previous installed version first.
The problem started when v30.0.100.9922 was installed by Windows Update on Ocrober 2, 2021.īesides, this is more of a bug report since without feedback, there won't be improvements in future releases of the generic driver either as you have to be aware of the bug first.
Remember I also had no problems with generic drivers that were in the 30.0.100.x that were released prior to 30.0.100.9955 as I was using v 30.0.100.9894 from Septemto Octowithout problems.
Remember the problem with 27.x.x.x is that it's made for Windows 10 and not Windows 11 as isn't the 30.0.10.x drivers also the first one that supports Windows 11 and also WDDM 3.0? In fact, v30.0.100.9684 was the first version of drivers that support Windows 11 and not any version before that.
So, in this case, what we advise to do next will be to get in contact directly with Dell, to confirm which is the proper Nvidia graphics driver needed to install and also to verify that the latest BIOS version is currently installed in your system, or to gather the instructions o how to do that: I can see also that there are Nvidia graphics drivers available from Dell for your machine, based on that and the SSU report it seems that your laptop is working with a hybrid graphics configuration, using both Intel® and Nvidia graphics controllers. Please try a clean installation of that driver following the instructions in the link below, that should be the proper driver for your device tested and validated by Dell, once yo u get the chance, please let us know the results: I looked in Dell's website and the latest graphics driver available in there is version 27.20.100.9664, A09, released on for Windows* 11, since it was released prior to October 5, 2021, based on what you mentioned, it should work with no problems. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform. Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your platform. The problem can also happen at the end of installing the Intel Graphics Drivers which for that one, it can either go black and stay black or if I am lucky, it will go black for 5 seconds and then the cursor will show up and then I can see the entire desktop environment afterwards.Īlmighty1, Thank you very much for providing that information.īased on the information shown in the SSU document, we can confirm that the graphics driver version currently installed on your computer is version 30.0.100.9955 provided by Intel®, or as you just report the Microsoft driver version v30.0.100.9976. It happens at home since the computer has always been at the same exact location. Yes, there was no graphics problems at all with the same computer prior to Octoas Windows 11 22000.194 was already on the system since Septemas KB5005635. There were no recent hardware/software changes made besides installing Windows 11 and upgrading the graphics drivers.
Just to confirm, up until October 5, 2021, there was no graphics problem at all with this same computer?ĭoes the problem happen at home or in the work environment? In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:ĭid you make any recent hardware/software changes besides installing Windows 11 and upgrading the graphics drivers? Thank you for posting in the Intel® Communities Support.